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Hershey Family Nursery--Hosta Growers, Lilies, Wildflowers

Our Policies

Odds and ends of interest to customers

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Plant Condition

Hostas are shipped dry-root. They are wrapped in damp newspaper or other material to keep them from drying out, then shipped. Hostas are VERY resilient. If your plant doesn't look like it is in perfect condition, don't despair. Once it gets into the ground it will quickly perk up. We send hundreds of hostas in this way each spring, and haven't lost any!!

As the season progresses, plants will have large leaves. It is not unusual for some of these to get broken during shipping. In some cases we may even prune some of the leaves before shipping. That is normal, and not a reason for return. Once again, they will quickly put out new leaves and soon you will not even be able to tell they recently went through shipping.

Plant Size

Most of our hostas are plants/divisions from plants that are 6 years old or older. They may have multiple eyes, but with some varieties may not. They WILL have LARGE healthy root systems. Our plants are normally what are sold as gallon size or 6-inch pots, not the little 2 to 4 inch pot size. This allows for much larger, well-developed roots. Dwarf and small varieties of course will be smaller simply because the full sized plant is so small.

We do add new varieties each year.  If these are new tissue culture plants  they will always be labeled as such (tc). You will still be getting the same great genetics. It just might take the plant a year or two longer to get up to mature size. Often the price of first year plants are reduced a few dollars over what a plant with a full root system would sell for to give you a better bargain.

Special Orders

As a general rule, our offerings are limited to the varieties listed. However, if you are trying to get a variety we don't have, e-mail us. We are always hunting for new varieties ourselves. Generally, we have minimum orders from our suppliers that require us to order quite a few of a variety. However, if you can use more than one of a plant, we may be able to combine your order with other customers' orders and our own needs to give us the excuse to order a new variety! We're always hunting for that excuse!!!

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. We will do what we can to make it right.

Having said that, we must remind you that we cannot guarantee how plants are treated after they leave our hands. We will try to make sure that only the best plants are sent to you. We will package them well. We will send them usually by Priority Mail to insure they get to you promptly.

However, we cannot guarantee the weather. We cannot guarantee the treatment they get in shipping. We don't know if they will be planted promptly or properly. If we've made an obvious mistake, we'll correct it. If it's not our mistake, we'll try to work with you to find a solution. We have a strong history of repeat customers. There's a reason for that. We sell healthy plants!

Complaints? Compliments? Email us at:

Do you have any questions? Send us an e-mail at:

dayspringco@fiai.net

A dad and his kids with a passion for quality flowers.